Cancellation & Refund

At Botxify, we believe you should only pay for something that genuinely helps your business. This policy explains exactly when and how you can cancel your subscription, and when you're entitled to a refund. We've kept it short and transparent — no hidden conditions.

This policy applies to all Botxify subscription plans — monthly and annual — unless otherwise stated.

• Applies to all subscription plans — Starter, Pro, and Business
• Covers both monthly and annual initial purchases
• No need to justify your reason — a simple request is enough
• Refund is returned to your original payment method within 5–10 business days
• The guarantee resets only for genuinely new subscriptions, not plan switches or renewals

Monthly subscriptions

• Cancel any time from your account dashboard under Settings → Billing
• Cancellation takes effect at the end of your current billing period
• You retain full access to all features until that date — no service is cut early
• No cancellation fees, ever
• Refunds are not issued for partially-used months beyond the 7-day guarantee window

Annual subscriptions

• Cancel any time; access continues until your annual period expires
• Within the first 7 days: eligible for a full refund under our money-back guarantee
• After 7 days and before 6 months: eligible for a prorated refund for unused complete months remaining
• After 6 months into an annual term: no refund, but access continues through the paid period
• Prorated refunds are calculated from the date we receive your cancellation request

You are eligible for a refund if

• Your request is made within 7 days of your initial subscription payment
• You are requesting a prorated refund on an annual plan cancelled within 6 months
• You were charged in error (duplicate charge, wrong plan, billing system error)
• Botxify experienced significant downtime (>24 hours) directly affecting your account

Refunds are not available for

• Renewal charges — we send a reminder email before every renewal; it is your responsibility to cancel in advance
• Partially used monthly billing periods (outside the 7-day window)
• Annual plans cancelled after the 6-month mark
• Accounts suspended or terminated for Terms of Service violations
• Add-on services, custom development, or consulting engagements
• Claims based on dissatisfaction that were not raised within the 7-day guarantee period

The process is straightforward. Follow these steps:

1. 1 Email [email protected] with the subject line "Refund Request"
2. 2 Include your registered email address and the date of the charge you're disputing
3. 3 Briefly describe the reason — a single sentence is fine for the 7-day guarantee
4. 4 Our team will acknowledge your request within 1 business day and review it within 2 business days
5. 5 Approved refunds are processed within 5–10 business days back to your original payment method

Service outages

If Botxify experiences unplanned downtime exceeding 24 consecutive hours that materially impacts your ability to use the service, you may request a service credit or prorated refund for the affected period. Please contact us within 14 days of the incident with details of the impact on your account.

Billing errors

If you believe you have been charged incorrectly — duplicate charge, wrong plan, currency conversion issue — contact us immediately. We investigate all billing discrepancies within 2 business days and will issue a full correction refund where an error is confirmed. There is no time limit for reporting a genuine billing error.

Exceptional hardship

We review exceptional cases (e.g., serious illness, natural disaster) on their merits. If you're facing circumstances that prevent you from using the service, please reach out and we'll do our best to find a fair solution.

For any cancellation or refund questions, our support team is ready to help.

• Email: [email protected]
• Subject line: "Refund Request" or "Cancellation Help" for faster routing
• Business hours: Monday – Friday, 9 AM – 6 PM EST
• Response time: within 24 hours for all billing-related requests