Terms & Conditions

By accessing or using any part of the Botxify platform — including our website, dashboard, APIs, or embeddable widgets — you confirm that you have read, understood, and agree to be bound by these Terms and Conditions ("Terms") and our Privacy Policy.

If you are using Botxify on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms. If you do not agree, please discontinue use immediately.

Botxify provides an AI-powered chatbot platform that enables businesses to build, deploy, and manage intelligent chatbots trained on their own knowledge base. Our platform includes:

• An AI chatbot builder with customisable appearance and behaviour
• Knowledge-base ingestion from documents, URLs, and files
• An embeddable widget for deployment on any website
• Messaging-channel integrations, including WhatsApp Business, Instagram, and Facebook Messenger
• Analytics and conversation reporting dashboards
• APIs for programmatic integration

We reserve the right to modify, update, or discontinue any feature of the service at any time, with reasonable notice where material changes are involved.

Registration

• You must provide accurate, current, and complete information when creating an account
• You must be at least 18 years old to register
• Each person or legal entity may maintain only one account
• You agree to keep your account details up to date

Security & responsibility

• You are solely responsible for maintaining the confidentiality of your login credentials
• You are responsible for all activity that occurs under your account
• Notify us immediately at [email protected] if you suspect unauthorised access
• We are not liable for losses resulting from compromised credentials due to your negligence

Permitted uses

• Building chatbots for legitimate business purposes — customer support, sales assistance, lead qualification
• Educational and informational chatbots
• Internal employee help-desk automation
• E-commerce product discovery and recommendation

• Creating chatbots that promote, facilitate, or engage in illegal activities
• Spam, harassment, threats, or abusive interactions targeting users
• Impersonating individuals, brands, or organisations without authorisation
• Collecting or processing sensitive personal data in violation of applicable privacy laws
• Reverse engineering, decompiling, or attempting to extract our source code or AI models
• Circumventing usage limits, rate limits, or plan restrictions
• Distributing malware, phishing content, or harmful scripts via chatbot responses
• Using the platform in any way that could damage, disable, or impair our infrastructure

If you connect third-party messaging channels (WhatsApp Business, Instagram, or Facebook Messenger), you additionally agree to comply with the applicable platform's own terms and messaging policies, including Meta's Business Messaging and Commerce policies. Violations reported by the platform may result in disconnection of the channel or suspension of your account.

Subscription plans

• We offer monthly and annual subscription plans, each with defined feature limits
• Subscription fees are billed in advance at the start of each billing period
• Annual plans are billed once per year and are not prorated for cancellations mid-term
• We will provide 30 days' written notice before any price change takes effect

Payment terms

• Payment is due at the time of subscription or renewal
• We accept major payment methods (cards, UPI, net banking) via our secure payment provider (Razorpay)
• Failed payments will trigger a grace period; service may be suspended after repeated failures
• You are responsible for all applicable taxes in your jurisdiction

For refund eligibility and cancellation procedures, please see our Cancellation & Refund Policy.

Botxify's platform

All rights, title, and interest in the Botxify platform — including software, AI models, algorithms, user interface, trademarks, and documentation — are owned by or licensed to Botxify. Nothing in these Terms transfers any of those rights to you.

Your content

• You retain full ownership of all content, data, and knowledge-base materials you upload
• By uploading content, you grant Botxify a limited, non-exclusive licence to process and store that content solely for the purpose of providing the service to you
• You represent that you have the rights to all content you upload and that it does not infringe any third party's intellectual property
• We may remove content that violates these Terms or applicable law, with notice where practicable

Your privacy matters to us. By using Botxify you acknowledge and agree to our Privacy Policy, which is incorporated into these Terms by reference. The Privacy Policy explains how we collect, use, store, and protect your personal data, as well as your rights under applicable data protection law.

This section is the written contract required by Section 8(2) of the Digital Personal Data Protection Act, 2023. It applies whenever Botxify processes the personal data of your customers on your behalf, and forms part of these Terms.

Roles

For the personal data of shoppers who interact with your chatbot, you are the Data Fiduciary and Botxify is your Data Processor. You decide why and how that data is processed; we process it only on your documented instructions, which the configuration you set in the platform forms part of. For your own account data, Botxify is the Data Fiduciary and our Privacy Policy governs.

Your obligations as Data Fiduciary

• Give your shoppers the notice required by Section 5 and obtain a valid consent under Section 6 before directing their data to us;
• Publish your own privacy policy and Grievance Officer details, and answer requests from your shoppers;
• Do not send us sensitive data you have no lawful basis to process, and do not use the chatbot to collect data from anyone you know or suspect to be under 18.

Our obligations as Processor

• Purpose limitation — we process shopper data only to provide the service, and never for our own purposes, for advertising, or to train third-party models on your data;
• Security — we maintain reasonable security safeguards under Section 8(5), including tenant isolation enforced at the database level, encryption in transit, and access control;
• Sub-processors — we engage the sub-processors listed in our Privacy Policy, under equivalent obligations. We will give notice before adding a new one, and you may terminate if you object;
• Breach notification — we will notify you without undue delay after becoming aware of a personal data breach affecting your shoppers' data, with enough detail for you to meet your own obligations under Section 8(6);
• Assistance — we will assist you in responding to Data Principal requests for access, correction and erasure, and provide the tools to action them;
• Retention and deletion — we apply the retention periods published in our Privacy Policy, and on termination we delete the personal data we hold for you, except where law requires us to keep it;
• Records — we maintain records of processing sufficient to demonstrate compliance.

Cross-border transfers

Providing the service requires transferring personal data outside India to the processors named in our Privacy Policy, as permitted by Section 16. By using Botxify you instruct us to make those transfers.

• We target 99.9% uptime but cannot guarantee uninterrupted or error-free service
• Scheduled maintenance will be announced in advance wherever possible
• We reserve the right to modify, suspend, or discontinue any feature with reasonable notice
• We are not liable for interruptions caused by third-party services, network failures, or force majeure events
• We will notify affected customers of significant incidents by email or in-platform notice

To the maximum extent permitted by applicable law, Botxify and its directors, employees, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, data, goodwill, or business opportunities — arising out of or in connection with your use of the service, even if we have been advised of the possibility of such damages.

Our total aggregate liability to you for any claims arising under these Terms shall not exceed the fees paid by you to Botxify in the three months immediately preceding the claim.

Some jurisdictions do not allow certain liability exclusions or limitations. In those cases, our liability is limited to the fullest extent permitted by law.

By you

• You may cancel your account at any time from your dashboard settings
• Cancellation takes effect at the end of the current billing period
• See our Cancellation & Refund Policy for details on refund eligibility

By Botxify

• We may suspend or terminate accounts that violate these Terms, with or without prior notice depending on severity
• We may terminate accounts for non-payment after a reasonable grace period
• Upon termination, your access to the service will cease immediately
• After termination you may request an export or deletion of your data by emailing [email protected]

These Terms are governed by and construed in accordance with the laws of India, including the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000. Any disputes arising under or in connection with these Terms shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be subject to the exclusive jurisdiction of the competent courts in India.

Nothing in these Terms limits your statutory rights as a Data Principal under the DPDP Act, including your right to complain to the Data Protection Board of India after giving us the opportunity to resolve your grievance.

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

We may revise these Terms from time to time. When we make material changes, we will notify you by email and/or via a prominent notice in the platform at least 30 days before the change takes effect. The "Last updated" date at the top of this page always reflects the most recent revision.

Your continued use of Botxify after a change takes effect constitutes your acceptance of the updated Terms. If you do not agree to the revised Terms, you must stop using the service before the effective date.

If you have any questions about these Terms or need clarification on any provision, please reach out — we'd rather you ask than be unsure.

• Email: [email protected]
• Response time: within 24–48 business hours