Frequently Asked Questions

Yes. We offer a 7-day money-back guarantee on all new subscriptions — monthly and annual. If you're not completely satisfied, email us within 7 days of your first payment and we'll issue a full refund, no questions asked.

Email [email protected] with the subject line "Refund Request" within 7 days of your purchase. Include your registered email address — that's all we need. Our team will confirm the refund within 1 business day.

Once approved, refunds are processed within 5–10 business days back to your original payment method. You'll receive a confirmation email as soon as the refund is initiated. Most refunds for the 7-day guarantee are approved same-day.

The 7-day guarantee covers all new subscriptions with no conditions. Outside that window: annual plans cancelled within 6 months are eligible for a prorated refund on unused complete months. Refunds are not available for renewal charges, ToS violations, or custom services. Full details in our Cancellation & Refund Policy.

Yes — all paid plans come with a 7-day money-back guarantee. If you're not satisfied for any reason, just reach out within 7 days and we'll issue a full refund, no questions asked.

Yes. You can switch plans any time from your dashboard under Settings → Billing. Upgrades take effect immediately and billing is prorated. Downgrades take effect at the start of your next billing period. Your bots, data, and conversation history are never affected by a plan change.

Subscriptions are billed in advance — monthly plans charge every 30 days, annual plans charge once per year at a discounted rate. You'll receive an invoice email before each renewal. Payments are processed securely via Stripe. You are responsible for applicable taxes in your jurisdiction.

We will always give you at least 30 days' written notice before any price change takes effect. You'll receive an email and an in-app notification so you have time to decide whether to continue, switch plans, or cancel — your call.

Yes. All plans include basic customisation — colours, avatar, welcome message, and widget position. Paid plans unlock custom branding (remove Botxify badge), custom domain widget embedding, and full CSS control. Higher-tier plans add white-labelling options.

You train your chatbot by uploading documents (PDF, DOCX, TXT), pasting text, or providing URLs for us to scrape. Our AI processes and indexes your content so the bot can answer questions accurately based on your specific information. You retain full ownership of everything you upload.

Yes — message and conversation limits vary by plan. Each plan offers different monthly message volumes. You can monitor your usage in real time from your dashboard. Check our pricing page for exact limits per plan.

Yes. Every Botxify chatbot comes with a one-line embed snippet you paste into your website's HTML — compatible with any site builder (WordPress, Webflow, Shopify, custom HTML, etc.). The widget loads asynchronously so it won't affect your page speed.

Paid plans include a full analytics dashboard with conversation volume, response quality scores, unanswered questions, popular topics, and user engagement metrics. Conversation history is stored and searchable. Enterprise plans support custom reporting and data exports.

Go to Settings → Billing → Cancel Plan in your dashboard. Cancellation is instant — no forms, no phone calls. Your access continues until the end of your current billing period, then your account reverts to the free tier. Your data is preserved.

When you cancel, your subscription ends at the close of your current paid period — your bots, knowledge base, and conversation history are preserved until then. If you delete your account entirely, we retain your data for 30 days (so you can export it) and then permanently delete it. See our Privacy Policy for full details.

Seriously. All data is encrypted at rest (AES-256) and in transit (TLS 1.3). We use row-level security to ensure strict tenant isolation — no customer can ever access another's data. We run regular security audits and penetration tests. Your knowledge-base content is never used to train public AI models.

The number of bots you can create and team seats available depend on your plan. Paid plans support multiple bots and collaborative access. Check our pricing page for the exact limits per tier, or contact us if you need something custom.

Email [email protected] any time. We're available Monday – Friday, 9 AM – 6 PM EST, and we respond within 24 hours. Paid plan subscribers receive priority routing for faster response. You can also use the contact form on our website.

Yes. All users get access to our documentation, setup guides, and video tutorials. Getting a chatbot live typically takes under 15 minutes. If you need more hands-on help, our support team is happy to walk you through the setup over email.

We target 99.9% uptime. In the rare event of unplanned downtime exceeding 24 consecutive hours that affects your account, you can request a prorated service credit. Scheduled maintenance is announced in advance. If you ever experience an issue, check our status page or email support directly.